Cancellation & Refund Policy

1. Payment Terms

30% of the total package cost to be paid at the time of booking to secure hotels and services.
40% of the total package cost to be paid 45 days before departure to confirm ground arrangements.
30% of the total package cost to be paid 30 days before departure (or full payment if travel is within 30 days).
For peak dates or last-minute bookings, 100% payment is required at the time of booking.

⚠️ International Packages Notice

Payment terms for international packages may vary depending on the destination country, visa requirements, airline policies, and hotel booking conditions. Specific payment schedules will be communicated at the time of booking confirmation.

2. Cancellation Terms

Cancellations received 30 days prior to travel date — 10% of the total package amount.
Cancellations received between 15–29 days from travel date — 50% of the total package amount.
Cancellations received less than 15 days from travel date — 100% of the total package amount.
Any booking done for peak period / long weekend / non-refundable hotel booking shall attract 100% cancellation amount.

⚠️ International Packages Notice

Cancellation policies for international packages may differ based on the destination country's regulations, airline cancellation fees, visa processing status, and international hotel policies. Countries like Europe (Schengen), USA, UK, Australia, and others may have stricter cancellation terms. Please refer to your booking confirmation for country-specific cancellation terms.

3. Refund Terms

Refunds are processed within 10–15 working days after receiving a written cancellation request.
Airfare, visa fees, and unused services are non-refundable; full airfare payment required.

⚠️ International Packages Notice

Refund timelines and amounts for international packages are subject to the policies of foreign hotels, international airlines, and destination country regulations. Visa fees are non-refundable regardless of visa outcome. Currency exchange fluctuations may also affect refund amounts.

4. Cancellation or Modification by EZIO Travels

EZIO Travels reserves the right to modify or cancel a travel experience due to unforeseen circumstances (e.g., weather, safety concerns, or force majeure events). If we cancel a trip, you will be offered a full refund or the option to reschedule for a later date, subject to availability.

5. Contact for Cancellations

To initiate a cancellation or for any queries regarding refunds, please contact us:

EZIO Travels
Email: namaste@eziotravels.com
You can also reach us via WhatsApp for faster processing.